Histology Equipment Service and Repair
We’re here to provide fast and dependable support for every situation, from routine maintenance to urgent repairs, so you can have complete peace of mind knowing help is always within reach. Our team of highly trained technicians brings together more than 75 years of combined experience, delivering solutions with the skill, precision, and professionalism you deserve. Whether it is planned service or an unexpected problem, we respond quickly, work efficiently, and stand behind every job we do.
Our ServicesSubmit A Service Ticket
Enter the details of your request in the following form and someone from our service department will contact you.
Call Us Today: 1-888-855-3316
We maintain an inventory of more than 50,000 parts in stock specifically for histology instrumentation, allowing our technicians to arrive prepared to complete repairs on the first service visit whenever possible. This extensive availability significantly reduces instrument downtime, avoids delays waiting for parts, and helps our customers save the added cost and disruption of a second trip.
How Can We Help You?
Site Repair
Our field service technicians receive at least one year of in-house training and specialize in brands like Leica, Sakura, Thermo, and Rankin, ideal for labs using tissue processors, microtomes, cryostats, stainers, coverslippers, or slide and cassette printers.
Preventative Maintenance
We replace, calibrate, and clean key components to keep your equipment at OEM standards. Our technicians provide detailed maintenance reports, and we offer flexible scheduling with reminders to ensure service fits seamlessly into your lab’s busy workflow.
Installation
We provide professional installation and basic operator training for histology equipment, along with de-installation, relocation, and reinstallation services. Installation time varies from a few hours to several days, depending on the equipment’s size, complexity, and project requirements.
Service Contracts
Cap your lab’s annual equipment costs and avoid unexpected repairs. All customers get same-day responses, while contract holders receive on-site service within 24 hours. Save thousands by purchasing up to 3 years of coverage upfront and enjoy a 15% discount.
Rentals, Loaners
Minimize lab downtime with our rental units and expedited free loaners for service contract customers. We maintain a wide range of histology equipment and over 40,000 parts in inventory, ensuring quick turnaround times and uninterrupted lab operations when repairs are needed.
Depot Repair
Save thousands by choosing professional refurbishment instead of replacement. We bring your equipment to our shop for repair and offer rental units during service. Smaller items like printers and microtomes are ideal for depot repair, though we also handle larger units.
OR GIVE US A CALL: 1-888-855-3316
About Us
For 11 years, we have provided expert service, repair, preventive maintenance, and technical support for anatomic pathology laboratory equipment to thousands of independent pathology, dermatopathology, gastroenterology, MOHS, hospital, reference, biotech, CRO, university, research, industrial, and in office laboratories, helping them keep their instruments operating reliably, efficiently, and ready for daily clinical use.
OR GIVE US A CALL: 1-888-855-3316
Frequently Asked Questions
Answers to Your Most Common Questions – Quick, Clear, and Helpful!
What geographic areas do you service?
We provide local service in Michigan, the Chicago area, Ohio, Indiana, Colorado, Southern California, and Arizona. For states outside our local reach, response times may be slower and travel costs higher. Contact us for a quote. Depot service is available nationwide, with freight charges applying.
What instruments do you service?
We service a wide range of histology instruments, including tissue processors, embedding stations, microtomes, slide stainers, coverslippers, slide and cassette printers, cryostats, microscopes, fume hoods, float baths, ovens, centrifuges, freezers, and autoclaves. We specialize in brands such as Sakura, Leica, Thermo/Epredia, Rankin, Avantik, and General Data.
How soon can a technician arrive at my site?
Our service contract customers benefit from a 24-hour response time. Other call-in customers can expect a 24-72 hour response time. All customers receive an initial contact same-day. In addition, all labs receive free phone support.
How can I schedule a repair?
Fill out the form on this page to submit a service ticket and a Service Coordinator will contact you the same day if the ticket is reported before 4pm EST.
Can you repair my machine at Rankin’s facility?
Yes, this is called a “Depot Repair,” which we offer for all 50 states. Rental units are available to keep you running while we fix your machine. Service contract customers are granted free rentals for depot repairs.
How long will a repair take?
Most repairs are completed in less than 4 hours but often take an entire business day. Repairs can vary in length depending on the severity of the issue, or possible parts backorders. However, we try very hard to keep stock of the most common-to-fail parts for Leica, Sakura, and Thermo/Epredia products to help your lab get back up and running as fast as possible. We employ a diligent troubleshooting protocol before a technician gets dispatched to your lab to ensure all possible parts are needed for the repair and in the technician’s van. Our number one goal is to achieve a first-time fix, and not have to come back, saving your lab time and money. A very severe repair could take as long as several weeks, in which case we would offer a rental unit or install a free loaner if you are a service contract customer.
What is covered under a service contract?
Parts, labor, travel, unlimited service tickets for repairs, and one yearly preventative maintenance visit. Some exclusions apply based on specific models and serial numbers, which are explicitly stated in the service agreement.
What is a PM contract? Can’t I just call in to schedule a PM?
Yes, you can simply call in to schedule a PM! However, we offer 1-year, 2-year, or 3-year PM contracts which offer significant savings. Many labs prefer to purchase multi-year PM contracts in order to simplify their yearly PM burden and enjoy the multi-year savings discount. Travel charges still apply for each PM visit.
OR GIVE US A CALL: 1-888-855-3316
For 11 years, we have delivered professional service, repair, and preventive maintenance for pathology laboratory equipment to thousands of hospitals, research, clinical, and specialty laboratories, helping ensure their instruments remain reliable, compliant, and fully operational.
Call Us Today: 1-888-855-3316
GET A SERVICE QUOTECustomer Reviews
What Our Customers Have to Say
Dynamic Reviews Will Be Inserted Here…