Rankin – your trusted service partner
When your equipment goes down, your workflows, diagnoses and samples are put at risk, costing you valuable time and money. That’s why laboratories, hospitals and universities across the country trust Rankin Services for expert cryostat repair and service.
With over 75 years of combined experience, our technicians specialize in diagnosing, repairing and maintaining all major cryostat models. We provide rapid on-site repair in:
- Alabama
- California
- Colorado
- Georgia
- Illinois
- Indiana
- Michigan
- Nevada
- North Carolina
- Ohio
- South Carolina
- Utah
- Wyoming
We also offer a comprehensive depot repair service shipped from anywhere in the United States.
At Rankin Services, our aim is to get your cryostat back up and running quickly, safely and with minimal disruption.
Looking for cryostat servicing near you? Contact us today to schedule a visit or request a service quote.
Submit A Service Ticket
Enter the details of your request in the following form and someone from our service department will contact you.
Why cryostat reliability matters
In a busy laboratory, every second counts. Your cryostats are not an ordinary piece of equipment; they are a vital component for accurate histology and pathology. A fault or breakdown can cause delays to critical diagnoses, interrupt research timelines, and even impact patient care.
A reliable cryostat system is not just about convenience. A poorly maintained system can produce uneven sections, compromise samples, and waste valuable tissue. Unresolved issues can eventually lead to complete system failure, resulting in costly replacements and lengthy service interruptions.
By keeping your cryostat properly serviced and calibrated, you protect your workflow, preserve your samples, and most importantly support the people who depend on your results. Work with Rankin Services for dependable cryostat service you can trust.
Our cryostat repair services
At Rankin Services, we provide a complete range of cryostat repair solutions designed to keep your equipment working effectively. Whether you’re dealing with a sudden breakdown or long-standing performance issues, our factory-trained technicians are on hand to help.
Our repair services include:
Diagnostics
We’ll identify the root cause of your mechanical, electrical or refrigeration issues.
Mechanical repairs
We’ll undertake repairs to cutting mechanisms, bearings, motors, vacuum seals and more.
Electrical repairs
We’ll restore sensors, controllers, wiring, temperature regulation systems and more.
Refrigeration system repairs
We’ll address compressor problems, coolant leaks and more.
Cryostat calibration
We’ll ensure your equipment provides precise temperatures for accuracy and consistent sectioning.
Emergency repairs
We’ll provide a rapid-response service to minimize your downtime.
Every repair and service is backed by thorough testing and documentation, giving you confidence in your cryostat. If you need a follow-up appointment or some re-testing, you can rely on us to deliver.
Preventative maintenance for cryostats
A sudden cryostat breakdown is a rare occurrence. But when it doesn’t happen, it can be a huge problem for users. Most failures are the result of wear, neglect or even skipped maintenance. This is why preventative maintenance is one of the smartest investments a lab can make.
Our preventative maintenance services include:
- Full refrigeration system inspection and cleaning
- Lubrication of moving parts
- Calibration and performance testing
- Electrical and mechanical safety checks
- Documentation for compliance and audits
Regular maintenance appointments can help keep your cryostats in good working order. For busy labs, we recommend quarterly or biannual maintenance appointments. For lighter lab use, consider an annual preventative maintenance visit.
Why choose Rankin Services?
When you choose to work with Rankin Services, you benefit from professional, reliable cryostat repair. Some of the reasons our clients choose us include:
- Over 75 years of combined experience servicing cryostats and histology equipment.
- Factory-trained technicians with expertise across all major models.
- Fast response thanks to on-site service in six states, plus nationwide depot repair.
- Transparent pricing with clear estimates and no hidden costs.
- A reputation built on trust, with clients across numerous hospitals, universities and leading research labs.
Using our services can help you keep your lab productive, compliant and safe. Talk to us about your needs and let us work together to keep your cryostat – and your lab – performing at their best.
Our service process
At Rankin, we understand the frustration and disruption caused by downtime. That’s why we’ve streamlined our processes to be fast, predictable and hassle-free. Here’s how it works:
Book a service
Call, email or use our online form to make an enquiry and describe your issue.
Assessment
We’ll determine whether an on-site repair or depot service is right for you.
Quote and approval
You’ll receive a clear estimate for your approval before any repair work begins.
Repair and calibration
Our experienced technicians will complete the work to our professional standards.
Testing and follow-up services
Every machine is thoroughly tested and verified before being returned. You can also arrange follow-up services and ongoing maintenance to keep your cryostat working as it should.
Industries we serve
Cryostats are a crucial device in many industries. We work with clients across multiple sectors, including:
- Hospitals and healthcare systems – ensuring accurate diagnoses and effective patient care.
- Histology and pathology labs – keeping sectioning workflows reliable.
- Universities and research institutes – supporting crucial scientific research.
- Biotech and pharmaceutical companies – Helping teams maintain efficiency and compliance.
- Private diagnostic labs – Offering scalable solutions for your facility.
No matter your industry, our technicians understand the challenges faced across different areas and can work with you to maintain your lab environment with services you can trust.
Frequently asked questions
Got a question about Rankin Services? Take a look at our FAQs.
If you can’t find your answer below, get in touch and we’ll get back to you as soon as possible:
Rankin Services provides on-site cryostat repair and preventative maintenance throughout Michigan, Ohio, Indiana, Illinois, Colorado and California. Our locally-based field technicians ensure a rapid response in these states to minimize downtime and provide a fast and effective service.
For those located outside of these areas, you can still access our expertise through our nationwide depot repair service. We’ll take care of your equipment at our fully-equipped service center and return it to you. No matter where you’re based, you can rely on Rankin for professional cryostat services. Freight charges will apply.
We specialize in the repair, calibration and maintenance of cryostats and related histology instruments from all major manufacturers, including brands such as Sakura, Leica, Thermo/Epredia, Rankin, Avantik, and General Data. We work regularly with both manual and automated models in different settings, including clinical, research and educational settings.
Besides cryostats, we service a wide range of histology instruments, including tissue processors, embedding stations, microtomes, slide stainers, coverslippers, slide and cassette printers, microscopes, fume hoods, float baths, ovens, centrifuges, freezers, and autoclaves.
Want to know if we service your specific model? Contact us with the details and we’ll be happy to confirm.
Response times depend on your location and the urgency of your issue. Our service contract customers benefit from a 24-hour response time. Other call-in customers can expect a response in 24-72 hours.
Our network allows us to reach sites in Michigan, Ohio, Indiana, Illinois, Colorado and California quickly. All of our customers receive an initial contact same day and all labs receive free phone support.
For urgent breakdowns, we’ll prioritize your request and aim to dispatch a technician as soon as possible. If we’re unable to visit you on-site, we’ll fast-track your equipment through our depot repair program to minimize downtime as much as possible.
The easiest way to schedule a repair with Rankin Services is to submit a service ticket. A Service Coordinator will contact you within the same day if the ticket is reported before 4pm EST.
You can also contact us via phone or email to tell us about your issue or schedule a maintenance appointment. Our support team will collect details about your equipment and arrange the most convenient time for your visit.
We’ll provide you with a clear estimate and turnaround time before any work begins, so you will know exactly what to expect from our services.
Absolutely! Our dedicated depot repair center is equipped with advanced tools, testing equipment and temperature calibration systems, allowing our technicians to carry out even the most complex repairs.
Depot repair is an ideal solution for those needing major cryostat repairs, or if you’re located outside our on-site service areas. We’ll take good care of your equipment, returning your cryostat in optimal condition, ready to resume your lab’s workflow.
The turnaround time for repairs depends on the type of service required. Minor on-site repairs are usually completed in a single visit, while more complex issues may require additional parts of calibration steps.
For depot repairs, the turnaround time can vary, but we aim to complete the job in 1-2 weeks, including shipping times. However, if your repair is urgent, can may be able to expedite your repair to get your cryostat up and running as soon as possible.
We’ll keep you updated throughout the repair process, and we are always on hand if you have any questions.
A service contract can give your lab peace of mind that your cryostat is in safe hands. With predictable maintenance costs and a reliable service, many labs choose a service contract with Rankin Services to keep their equipment up and running.
Our service contracts include:
- Parts, labor, travel, unlimited service tickets for repairs*.
- An annual preventative maintenance visit.
- Priority appointments for repairs and maintenance.
- Free phone support.
*Some exclusions apply based on specific models and serial numbers, which are explicitly stated in the service agreement.
Our service agreements provide several benefits to our customers, ensuring a service that’s tailored to your needs and budget to keep your cryostat and other histology instruments running reliable all year round.
A preventative maintenance (PM) contract, is an agreement that schedules your cryostat for servicing as needed. While you can book a maintenance appointment at any time, our 1-year, 2-year, or 3-year PM contracts can offer some significant savings.
Each PM visit provides you with a full performance check, and a full report detailing the work carried out and a guarantee for our repairs.
One of the main benefits of having a PM contract is you never miss a service, while covering you for any unexpected breakdowns. A regular PM visit also helps us to identify and fix small issues before they become more significant repairs.
With a preventative maintenance plan in place, you can prevent costly lab breakdowns and enjoy a reliable service throughout the year. Testimonials